Return Policy

Conditions of Return

We hope you love your pieces, but we know that sometimes things don't work out.

We will gladly accept returns on eligible items within 14 days of receipt for exchange or store credit only. Refunds will not be issued for change of mind.

All returned items must be unwashed and unworn with the original labels and tags attached. Returns will not be accepted for items that have been damaged or marked in any way. Earrings and underwear items cannot be returned for hygiene reasons. Any items purchased on sale or during a promo/sale event are final sale.

Return shipping costs are the responsibility of the customer. We recommend using a tracked and signed-for service to ensure that your return reaches us safely, since we cannot be held responsible for returns that don’t reach us. 

Returns must be authorized before sending them back to us. To make a return, please email us at hello@elladoraboutique.ca within 7 days of receiving your order. Please include your order number within the email, and specify which item(s) you wish to return.

All items are thoroughly inspected before shipping. If you have received an incorrect product or an item arrived defective, please contact us within 48 hours so we can rectify the issue.

How to make a return

To start a return, please email us at hello@elladoraboutique.ca with your order number and details of your return.

If your return is accepted, we'll send you instructions on where ship your items back to us. Items sent back to us without first requesting a return will not be accepted.

When you return you items, please make sure to include your Name and Order Number within your parcel.

Store Credit

Your store credit will be processed within 5 working days of us receiving your return. If more than 10 business days have passed since we’ve received your return, please contact us at at hello@elladoraboutique.ca.

Store credit will be issued to the amount of the item returned, plus tax (if applicable), minus the cost of shipping (if applicable). Shipping charges cannot be refunded.

Exchanges

Your exchange will be processed within 5 working days of us receiving your return. If more than 10 business days have passed since we received your return, please contact us at at hello@elladoraboutique.ca.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure that your return reaches us safely, since we cannot be held responsible for returns that don’t reach us.

Damages and issues

If you receive a faulty or damaged item, please notify us within 48 hours, so that we can make it right.